Frequently Asked Questions

Here are a few questions that we often get about proceeding with claims and repairs for your vehicle. Please give us a call at 604-557-7857 if you don’t see an answer to your question located here.

Q
Do you warranty your repairs?
A
Yes we do. We have a limited lifetime warranty on workmanship, parts and paint for as long as you own your vehicle. We stand behind every repair we do for as long as you own your vehicle.
Q
I have a broken (or chipped) windshield and want to get it fixed. What do I do?
A
You can bring your vehicle directly to us or call and set an appointment. You don’t need to get a claim number from ICBC unless there are multiple chips you need fixed. As an Express Glass repair facility, we can look after everything for you.
Q
If I don’t have “Loss of Use” coverage, can I still get another vehicle while mine is being repaired?
A
Yes, as a Valet Shop, we have a fleet of Courtesy cars available for use as well as a strong relationship with Enterprise Rentals to keep you mobile while your vehicle is being repaired.
Q
I’ve been in an accident. How do I get a claim number from ICBC?
A
Reporting your accident and getting a claim number is easy and is the first step in getting repairs done to your vehicle. Simply call the ICBC Dial-a-Claim number to report your accident. Call: 604-520-8222 or 1-800-910-4222
Q
What is OEM certification and is it important when choosing a repair facility?
A
OEM certification (Original Equipment Manufacturer) means that the repair facility has passed the manufacturer’s requirements for training, equipment and quality repair processes. At 360 Collision Centres we are certified in the most popular brands of vehicles ensuring you the highest standards or repairs.